ISO 9000:2000
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When something is good, you would assume more is better, however this is not the case with quality standards—especially in a global economy.

A single quality standard is increasingly important so that corporations around the world and throughout the U.S. have a unified way of measuring the quality of the products or services they purchase or provide. How can we help you learn more, please contact us.

ISO Annual Report of 2009

This month we are going to target International Organizational Standardization (ISO). First why is it called ISO when it clearly should be IOS? The authors do not discuss this however grammatically this is not correct. After reading over the website, it is safe to postulate that the original name was organizational standardization while the international may be a later addition. Even with that idea in mind the short version of the name would not satisfy the order in which the final acronym is used. Considering that the organization creates worldwide standards, it is also safe to postulate that the name of the organization follow English grammatical structure.

Okay, I digress. This report is relevant because it is the Annual Report of 2009 and it highlights customer focus; specifically building confidence—your confidence. When customers are satisfied with the delivery of the services provided by fulfilling ones needs, the job of ISO is only half done. ISO, like many organizations continually must be two steps ahead of themselves. Yes, meeting needs of the customers is good but good is not good enough--ISO needs to be great. Therefore, this organization does not sit on the sidelines and wait for something to occur, they anticipate and sustain proactive research and findings. An organization that is reactive is susceptible to being an organization that does not exist. Moreover, when the customer base is the world and its product is standardization it is best to remain in business.

The article goes into detail about how to build customer focus. We do not normally go over ISO but this article is especially relevant to the competencies of organized change. In addition, there are more articles on this topic when you go to the competency of ISO.

To view the annual report please click on the link

What is ISO 9000 Registration?

C. A. Jaenisch

Once a single system of quality is established for the global economy the official act of registering the company under this quality standard becomes apparent. The registration concept uses an independent third party certification audit where the company audited complies with a given quality system standard. A system of controlled accreditation of third party auditors (registrars) is used internationally for registration. These standards can provide assistance in the implementation of a variety of factors. Click here to view full article What is ISO 9000 registration?

What are the benefits of ISO 9000 registration?

C. A. Jaenisch

There are many benefits when a company decides to register for The ISO 9000. This system of quality provides the company with a myriad of benefits such as:
  1. Standardizes, organizes and controls operations
  2. Provides for consistent dissemination of information
  3. Improves various aspects of the business based on the use of statistical data and analysis
  4. Acceptance of the system as a standard for ensuring quality in a global market
  5. Enhances customer responsiveness to products and service
  6. Encourages improvement

To learn about these benefits in detail please click here to view the full article What are the benefits of ISO 9000?.

What Is The Difference Among the ISO 9000 Series Standards?

ISO 9000 is a system of quality and within this system are various components that describe the series in its entirety from ISO 9001 to ISO 9004. To view exactly what these series cover please click here What is the difference among the ISO 9000 standards?

ISO 9001-2000: What to expect

J. Lamprecht, PhD

The Draft International Standard (DIS) for ISO 9001:2000 was released in late November 1999. This latest version will create many reactions especially to those who approach it from a variety of perspectives. A casual, non-critical reading of the DIS will probably leave most readers with an overall feeling of satisfaction vis-à-vis the standard. Indeed, people may even comment that the 9001, 9000 and 9004 standards read better and are clearer than previous editions (1987 and 1994). However, even when a standard is revised it may still need further updates. The DIS is still replete with repetitions (and hence redundancies), as well as vaguely phrased or inelegant sentences. Editing these sentences and removing persistent redundancies would produce a more elegant, concise and thus, clearer DIS.

In the full article Lamprecht speaks about general observations of the document, measurement issues, improvements, a produced view and provides a conclusion to what we can expect. To view the full article please click here ISO9000:2000 - What to expect

BETTER Internal Audit Leads to BETTER Controls

Robert B. Hirth, Jr.

It's understandable that an organization must be assessed before tweaking its processes thus making it run more smoothly. The question becomes how to best to perform the internal audit to make these positive changes. Using the ISO 9000, among other things, to audit internal processes can help guide you to the answers that will help better the organization. Hirth explains the "why" and the "how" about giving your organization a check-up.

Read here to find out more

The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis

C. J. Corbett, M. J. Montes-Sancho & D. A. Kirsch

The introduction of the ISO: 9000 has been adopted by over 560,000 locations worldwide. This article tracks financial performance of certified manufacturing firms from 1987 to 1997. The article aims to identify the productivity improvements, market benefits, and improved financial performance resulting from ISO: 9000 certification. Does productivity increase? Do manufacturing firms receive market benefits by being certified? Does financial performance improve?

To find out the answers to these questions please continue reading this article.

Quality Management Standards (QMS) Implementation in Egypt: ISO 9000 Perspectives

H. Hagd

Successful implementation of ISO 9000: 2001 is suggested when top management is contributing to the standards within the manufacturing organizations of Egypt. With any change in system the resistance to change becomes problematic even though the change will be beneficial in the long term.

To continue reading this article click here .

Employees' Perspective on Effectiveness of ISO 9000 Certification: A Total Quality Management Framework

T. Kuo, T. Chang, K. Hung & M. Lin

ISO 9000 has been the standard for improving quality management around the world. Companies in the industries where ISO registration is required have not only completed registration but are now looking for quantifiable benefits resulting from this world wide standardization. A survey used in this research provided a direct instrument to assess the various constructs associated with Total Quality Management in order to examine how effective ISO 9000 implementations were around the world. The authors state a number of key findings such as: improved quality management practices and improved performance. Detailed findings about specific industries and organizational size are also highlighted.

To read the full article and understand how ISO 9000 can also impact managerial decision making click here .

Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications>

A. Nair & D. Prajogo

Motivation and implementation is what this article is about. Obtaining ISO 9000 certification seems like a daunting task how does a company motivate themselves to make this decision? Motivation here relies on the tride and true standard of “what do I get out of it.” Under the ISO 9000 certification comes a set of practices that must be implemented. The “what do I get out of it” comes in two forms: functional and institutional. What does this mean, what exactly do the companies get out of obtaining this certification? Read the article to find out? Click here.

Application of Quality Audit in ISO 9001:2000 Quality Management System

J. Ni

A process based audit model is proposed to enable auditors to perform an ISO 9001:2000 audit. The model applies the principles of process management in order to create three-levels of self-audits. Would you like to know what these three-levels of self-audits are and how they can assist your organization to transform its quality system?

Please read the full text article by clicking here .

Ten Essential Audit Questions

C. Cochran

The article addresses ten essential questions regarding auditing compliance for the ISO: 9000:2000. Some of the questions this article addresses are: How do you access product requirements and how do you achieve organization's objectives?

To continue reading this article please click here .

A Comparative Study of Selected Measures of Performance of Organizations Before and After Obtaining ISO 9000 Certification as Compared to the S&P 500 Index

G. K. Arbuckle

A repeated measures design was completed testing five selected measures of performance of ISO 9000 certified organizations before and after certification. These selected measures of performance were operationalized using the S&P 500 as a reference to try to normalize any changes in the stock market. The selected measures of performance were evaluated over a 5 year period where year 2000 is the year certification was obtained. The study showed a statistically significant change in two of the five selected measures of performance. Are you intrigued to find out what these two measures are?

To continue reading please go to ProQuest and type in the title of the article A comparative study of selected measures of performance of organizations before and after obtaining ISO 9000 certification as compared to the S and P 500 Index
by Arbuckle, Gregory K., Ph.D., Indiana State University, 2004, 185 pages; AAT 3164848

Payoff to ISO 9000 Registration

M. Rajan & N. Tamimi

This article investigates the link between ISO: 9000 management certification and the benefits it may have to the shareholders. In addition the 20 elements of ISO 9001 are described. To continue reading this article please go the to the Journal of Investing; Spring 2003, Vol. 12 Issue 1, p71, 7p, 4 graphs.

Supply Chains, Quality Assurance and Traceability Using ISO 9000-2000 in Agriculture

R. Clause

Globalization has challenged the world’s competitiveness and trends in the market. This paper reviews the established trends that challenge the agricultural industry today.

To continue reading this article please click here .

Uneven geographies of organizational practice: explaining the cross-national transfer and diffusion of ISO 9000

E. Neumayer & R. Perkins

It is becoming more and more evident in today’s society that organizational innovations influence the geography of economic activity. This paper discusses the ways to fill the gaps about preconditions that set organizational innovations apart, especially at a global level.

To continue reading this article please click here .

Comparing Reasons, Practices and Effects of ISO 9000 Certification and TQM Implementation in Norwegian SMEs and Large Firms

H. Sun & T. Cheng

The numbers of small and medium sized businesses are starting to be recognized more today for their contributions to large companies. Small and medium sized businesses are mostly supplies and subcontractors for the larger companies and are starting to show their importance.

To continue reading this article please click here .


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